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Giám sát Lễ tân/ Front Office Supervisor

232 đường Võ Nguyên Giáp - Phường Phước Mỹ - Quận Sơn Trà - Đà Nẵng
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Job Description

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, sales etc.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Front Office Manager
  • Other duties as assigned by the Front Office Manager
  • Another tasks assigned by Manager

What we offer

  • Dynamic and professional working environment, chance to study and career development
  • Competitive salary
  • English training course provided.
  • Social insurance, Health insurance and Unemployment as per State stipulation
  • Bao viet 24/24 accidence cover


  • At least 1 year experience in front office as supervisory position.
  • Good inter¬personality skills and outgoing, friendly.
  • Strong in English communication skills and ability of speaking.
  • Second foreign language is an advantage.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
  • Good command of Microsoft Office tools.


Nộp CV qua email: recruitment@diamondseahotel.com

Hạn nộp : 30/03/2019
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Người liên hệ

Phòng nhân sự Khách sạn Diamond Sea - 232 đường Võ Nguyên Giáp, Đà Nẵng

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232 đường Võ Nguyên Giáp - Phường Phước Mỹ - Quận Sơn Trà - Đà Nẵng



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